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5.0/5 102 reviews
Open Today, 8:30 AM – 5:00 PM
Offices in Grayslake, IL & Maryville, TN
Our Team

Real people. Real answers.

A Farmers Insurance agency in Grayslake since 2007, with over 40 years of combined experience. When you call, you reach someone who knows your name and your policy.

Joe Lapera, Farmers Insurance agent and owner of Lapera Insurance Agency in Grayslake, Illinois
Agency Owner
Farmers Insurance Agent · Owner

Joe has been the Farmers Insurance agent for Grayslake since 2007, helping individuals, families and businesses protect what matters most through clear guidance, personalized coverage and dependable support. As a proud partner of the Farmers Insurance companies, the agency also maintains access to more than 40 additional markets for specialized commercial, bond and personal lines coverage.

A small business owner himself, a graduate of College of Lake County with advanced training through The American College of Financial Services, and an Antioch Community High School alum, he brings a practical, plain-English approach to every policy and stays personally involved when a client has a claim.

Outside the office, Joe is deeply rooted in both of his communities and gives back through coaching youth sports, from tackle football to flag football, currently in Maryville, Tennessee, home of our second office. He is a lifelong Chicago Bears fan, a proud Tennessee Volunteers supporter, and someone who thrives on staying active, with a list that runs to hiking, biking, working out, reading, building furniture and, most of all, time with his family and dogs. Whether he is helping a business secure coverage or mentoring young athletes on the field, Joe brings the same values to everything he does: commitment, integrity and genuine care for the people he serves.

Agent License #100722394 Farmers PRIME AgencyLicensed IL · IN · OH · TN · WIServing Grayslake since 2007

Licensed, local, and on the phone.

Joe works with Alanna, Lacey and Celia in the Grayslake office. Between them they handle quotes, policy changes, billing, ID cards, certificates and claims, and they are the reason so many of our reviews mention someone by name.

Alanna Thompson

Office Manager · Customer Service Specialist Personal Lines Insurance Professional

Alanna brings a blend of organizational leadership, insurance expertise and a genuine passion for helping people. With more than seven years serving clients through the agency, she is committed to personalized insurance solutions and exceptional service tailored to each client’s individual needs.

She believes strong, lasting relationships are the foundation of good service, and takes pride in getting to know every client personally so she can understand their goals and help protect what matters most. Whether she is assisting with policy reviews, answering questions or navigating life changes, Alanna works to make insurance simple, approachable and stress-free.

Known for her attention to detail and client-first approach, she also keeps agency operations running smoothly so clients get responsive, reliable service at every step.

Outside the office, Alanna enjoys time with her sons, cheering them on at sporting events, attending school activities, traveling and finding new restaurants together. One thing clients might be surprised to learn: she is a devoted fan of The Real Housewives franchise.

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Lacey Thomas

Customer Service Specialist Personal Lines Insurance

Lacey is focused on personal lines insurance and committed to accurate solutions, clear communication and exceptional client service. She brings more than 14 years in the insurance industry and over 28 years of customer service experience across multiple industries to every interaction.

Clients value her quick communication, attention to detail and determination to see issues through to resolution. She takes pride in helping customers navigate their insurance needs with confidence and making sure they get timely, accurate answers.

Outside of work, Lacey enjoys reading, movies, music and spending time with her dog. Fun fact: she spent 15 years working with rescue dogs, helping care for and support animals in need.

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Celia Krock

Insurance Producer Auto & Home

Celia specializes in auto and home insurance. With two years of industry experience, she is passionate about helping clients find the right coverage, maximize savings and confidently navigate their options.

Known for personalized service and a client-first approach, she works to make insurance simple, understandable and tailored to each individual. Whether she is setting up new policies, reviewing existing coverage, addressing concerns or finding opportunities to save, she takes pride in guidance that helps clients decide with confidence.

Celia believes insurance is about more than policies and premiums. It is about helping people protect what matters most and giving them peace of mind, with coverage that fits their lifestyle, budget and future goals. Her approachable nature, attention to detail and commitment to lasting relationships have earned the trust of the clients she serves.

When she is not working, Celia enjoys quality time with her family and creating memories with her children, an extension of the same compassion and commitment she brings to every client interaction.

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One number reaches everyone. Call the main office and we will connect you with the right person, no direct lines or extensions to keep track of.

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Quotes & new policiesAuto, home, renters, life, business and everything in between, matched to the right Farmers option and every discount you qualify for.
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Service & changesAdd a car or driver, update a mortgagee, issue a certificate, adjust a limit. Usually handled the same day, by a person.
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Claims supportWe file it with you, explain what the policy covers, and follow the claim to the finish so you are never dealing with it alone.